Safety for elderly patients
Internal documents reveal that One Medical, an Amazon-owned primary care service, has put elderly patients at risk by routing them to a call center staffed by contractors with limited medical training. This has resulted in dozens of incidents where urgent symptoms were not escalated for immediate attention, potentially putting patients’ lives in jeopardy. Patricia Wu breaks down the story with therapist, Ryan Heapy.
Dangerous management of medical care
The call center, established after Amazon’s $3.9 billion acquisition of One Medical, has been criticized for its inadequate training and lack of experience in handling medical emergencies. This is the latest in a series of concerns raised about Amazon’s foray into healthcare, including patient privacy, quality of care, and cost-cutting measures that have alarmed patients and employees alike.
Amazon’s Response
Despite Amazon’s claims that the call center was created to improve patient care, the incidents highlight the challenges and potential risks associated with the company’s approach to healthcare.
To learn more about Ryan Heapy visit his website.
